SANGEAN AMERICA INC. warrants our products to be free from defects in material and workmanship under normal use and conditions on parts & labor. We offer a 1-Year Limited Manufactures Warranty on all our radios. (*)
*90-day limited warranty for refurbished products
Warranty does not cover
- Units that have been misused or damaged by accident.
- Units that have been repaired or altered by persons other than the SANGEAN AMERICA INC. Service Center.
- Damages caused by leaking or defective batteries, batteries used past their expiration date, or other damage created by batteries.
Should service be necessary for any reason due to manufacturing defect or malfunction during the warranty period, SANGEAN AMERICA INC. will repair or replace, at its discretion, the defective merchandise at no charge (except for a small charge for handling, packaging, return postage and insurance), upon delivery of this product to SANGEAN AMERICA INC. Service Center with a copy of proof of purchase date.
To ensure your radio is serviced and returned to you in a timely manner please make sure you include all of the following
- Copy of proof of purchase that includes the date of purchase.
- A letter explaining the nature of the problem you are experiencing with your product.
- Current and detailed contact information in the case that we need to contact you.
- A check or money order in the amount of $6 for all Pocket Radios under warranty or $8 for all Portable and Tabletop Radios for Packaging, Processing, Handling, and the return postage.
*For our loyal Canadian Customers please contact SANGEAN AMERICA INC. for pricing.
- Remove the batteries (if applicable) from the unit prior to shipping. Failure to do so may create further damage to the radio and void the warranty.
- Include all accessories included with the radio. This includes power cords, adapters, antennas, remotes, if necessary.
- Properly package your product using appropriate protective materials such as peanuts, air packets, newspaper, bubble wrap or other.
- We always recommend that you insure your package for the full retail value of your radio and use a method of shipment that provides some form or tracking or delivery confirmation. We are not responsible for lost packages.
Repair times vary, but please allow 3-6 weeks to receive your repaired or replaced radio.
SANGEAN AMERICA INC.
ATTN: Service Department.
9900 Jordan Circle Santa Fe Springs, CA 90670, U.S.A
If you have any questions, concerns or would like an update on your repair please contact SANGEAN AMERICA INC. directly at 888-726-4326 (USA Only) or 562-941-9900, M-F, 9-5 PST. Or email us at firstname.lastname@example.org
Out of Warranty
If you radio is past its warranty period, please contact SANGEAN AMERICA INC. for a price quote to repair your product.